MYTHYN operates in the United Kingdom and ships worldwide. Returns policy available below.
If you are looking to track an order, click here.
For orders under £35.00 – 1st class (2-3 days) at £4.50 and 2nd class (3-5 days) at £3.50 standard shipping cost.
Free UK shipping for orders over £35.00.
£15.00 standard shipping cost.
Rest of the World
£17.00 standard shipping cost.
I sincerely believe you will enjoy your MYTHYN products however in the very rare event that you receive a faulty or damaged item please contact me and I will exchange the item for you as soon as possible. If you do not want an exchange I will offer a refund.
Please note that to keep good manufacturing records I may require photographic evidence, or in the case of a fault, a return of the goods for quality control & testing. I sincerely appreciate your help with this.
Return shipment costs are the responsibility of the buyer, however, if you have purchased with Paypal using their free returns shipping offer, then the returns will be on them. Click here for more information about this offer.
For an order cancellation:
The Consumer Contracts Regulations applies for customers within the EU: You have a right to cancel your order from the time you have placed the order and within 14 days after receipt of the goods. You must inform me in writing of this decision via this contact form. Once I confirm acknowledgment of your returns request you will then have a maximum of 14 days to send the goods back. Once I receive the goods in good condition I will confirm receipt and process your refund for the goods as per regulations in place. MYTHYN is not responsible for covering shipping costs.
You will need to return the item, unused, in the original product and outer packaging and in a resalable condition.